I am delighted to say that working with Rambutan has been instrumental in a step change for our business. They quickly understood us, our needs and the dynamics of our senior team.They delivered exactly the right level of coaching, challenge and practical support with perfect timing and pace. I’m now seeing a more collaborative approach and improved business results driven by a high-performing senior team. If your business needs transforming, I have no hesitation in recommending the Rambutan team.
Managing Director - Rail
I just wanted to thank you for all your help and guidance. It was really great working with you. I have found our sessions to not only be very useful but also highly enjoyable. I am looking forward to being able to put into practice the things we discussed during our sessions.
I believe I am a better leader today because of the coaching I received from Lance. He asked the right questions to lead me to find my own answers to make solid decisions. He has helped me to focus and prioritise. I have been more able to look at problems in different ways and he has helped me with strategies to become a better listener.
Senior Banqueting and Events Manager
We engaged Rambutan on a number of occasions to deliver a Presentation Skills course as part of our core programme of personal development available to staff. Rambutan have a totally different approach, not using chalk and talk but instead making the session very practical and interactive. I was very impressed with the professional approach of the facilitator and feedback from participants was always good. I’d definitely engage Rambutan in a conversation about working with us again.
Head of Organisation and Staff Development
Rambutan helped us transform our vision for delighting customers into reality. Through innovative planning sessions they were able to translate our aspirations for stunning customer service and culture into an energetic, exciting and engaging series of workshops taking colleagues step by step through cultural transformation. Lots of people say they do this ‘stuff’ but Rambutan add a spin that makes it memorable and lasting.
Former Customer Service Director
I approached the team at Rambutan to help us address a gap with sales skills. Our business needs meant this needed to be achieved in a very short timescale and the team at Rambutan didn’t disappoint! David and his team took the time to conduct a robust needs analysis and really get to know our people and how we work. The result was a well-designed and facilitated programme that delivered skills and knowledge to our teams at the time we needed it.
Learning and Development Manager
Rambutan’s astute guidance and support have proven absolutely invaluable in helping us firstly to identify and articulate our core organisational values and then to build a bespoke recruitment, development and performance management framework that embodies and reinforces those values. It has transformed our organisation for the better. We could not have done it without them. They also blew away our early scepticism about the value of such ‘consultancies’ and especially one with such a pretentious name!
If you’re expecting to buy something off the shelf and have a safe, comfortable ride then Rambutan is not for you. What the Rambutan team give each and every time is bags of energy, challenge, creativity and solutions that hit the mark. Their bespoke feedback tools give a unique insight into what is working well and not so well in any team and their approach to the associated one-to-one coaching is both refreshing and challenging. As a coachee myself, I’ve been pushed (willingly!) out of my comfort zone through their coaching interventions many times and I have improved as a leader as a direct result.
Working with Rambutan; what can I say? They have acted as a critical friend on a number of communication and change projects - able to provide an external, unbiased perspective that is grounded in the very real experience of having helped others in the same position. They have given me that rare thing in a business context, brutal honesty, delivered in an uncomplicated way, but usefully coupled with great advice for improvement. My response is generally ‘you know what, you are so right’, but I would never have got there alone. I’ll be using their services again, and I know that they will be ready to listen.
Former Head of Performance Excellence
If you’re looking for 'chalk and talk', tutor-led classroom sessions; if you want to keep delivering like you always have; then don’t use these guys! However, if you want learning to stick, and if you want your learners to come away knowing they can put stuff into practice straight away, then give Rambutan a call. As a business we pretty much knew what it was we wanted to deliver, and had a decent core programme in place to deliver it – but when we started talking to Rambutan we knew we were at the start of something great, and more than that, that we had found a company that were interested in the truest sense of partnering. Our core leadership programme now has the best feedback it has ever received – both from participants and line managers alike and it’s making a difference to our delivery capability. In addition, they are quite possibly the easiest people to do business with in the world; which is just what you need when you’re running a busy training function. Flexible, responsive, full of fabulous ideas, and fun. My idea of the perfect provider. But probably the most important thing about working with Rambutan – it’s now not a client/provider relationship – they’re quite simply an extension of our team
Learning and Development Manager
Understanding the technical skills of Engineering Managers is rarely an issue for businesses as the output of their skills is seen when assessing the vehicles and plant they work on. The real issue is trying to truly understand their behavioural, leadership and management competencies. The work Rambutan has done, in providing us with a bespoke 360⁰ tool has enabled us to tangibly understand the current competency levels and gaps of our Engineering Managers. As such we have been able to undertake individual development reviews and to produce a tailored development plan, which will help them improve in the areas Rambutan enabled us to become aware of. The approach from Lucy, Mark and the team was very proactive; they listened to our needs, gained a deep insight into what we wanted and provided us with tools and techniques to gain an understanding of the previously unknown areas of our Engineering management skill set.
HR Director (Midlands)
What can I say? Wow, these guys really deliver. I’ve worked with Rambutan for over nine years now and across different organisations. Apart from being my go-to people for support on strategic projects they have also provided me with support and coaching on a personal level and without doubt a lot of what I do today was learnt from them.They are constantly adapting their offering to me by listening to my needs, immersing themselves in my organisation and really living and breathing our values so we really get the most out of our investment and it’s always linked back to our corporate objectives. No fluff, no nonsense, just awesome ideas, solid results-driven delivery and genuinely nice people who are great to work with.
Head of Employee Communications
Rambutan is an organisation full of staff who are prepared to go the extra mile for their own development as well as the development of its customers; happy to accept that they can learn as much from their clients as the clients can from them. Professional, experienced, effective and friendly, I have found the whole Rambutan team a pleasure to work with. I wouldn’t hesitate to recommend them.
Learning and Development Officer
We had a vision for our most recent conference that was to take us away from our past format and deliver workshop sessions that were far more interactive than those we had previously run. We wanted to be sure our colleagues would not only recall the sessions but also contribute to them, adding valuable insight through their experience and expertise. Rambutan listened to our vision and took the time to understand our business challenges and our values. As a result, they delivered extremely innovative interactive sessions that engaged and inspired our colleagues. They created such an energy amongst us all in Consensus which has continued back into workplace and is visibly helping to improve and inspire our organisational culture. We have been so delighted with the outcomes of these sessions that Rambutan has been engaged to develop new workshops for our leadership development programmes across the whole Caring Homes Group.
Director of Learning and Organisational Development
Working with Rambutan has brought a fresh and creative way of developing teams and providing a safe space in which to explore new ways of doing things. Often team development days are met with ‘we’ve done this before/we’ve been here before/I’m too experienced to learn anything new.' However the approach that Rambutan takes is to bring innovation, challenge and support by turning a tick box exercise into a co-created experience which forces people out of their comfort zone and into real personal and organisational growth.
Penny St Martin
Director of HR
When I joined RATP Dev London they had already commissioned Rambutan to help them with their ‘Driven by People’ staff engagement project. When my line manager suggested that I would benefit from spending time with a professional coach, David was the obvious choice. I have now had the good fortune to work with David over the past 12 months not only within the organisational arena but also on a personal level. He has allowed me to translate my personal beliefs and aspirations into a strategy and vision that have been introduced and embraced by the business area I am responsible for. This in turn has seen that department develop significantly and start delivering efficiencies within the organisation. On a personal level his positive, determined and unfaltering desire to see everybody he works with succeed has helped me become more confident in my own ability to become a successful leader of people and teams. The most challenging yet equally rewarding element of working with David is his ability to get me to be accountable to me. The support and guidance David and his team have provided to my colleagues and me has been invaluable. It has allowed us to not only plan and deliver some of the most engaging and rewarding management events that I have been involved in but equally he has provided the confidence and tools to allow us to challenge a complacent culture and turn our business into one that has an aligned vision; focused on delivering and succeeding together.
Rambutan had to overcome some significant challenges working with us. Having been brought in by a previous manager and then having to completely change almost their entire brief would be a daunting task by any standards. Lance and the team didn’t bat an eyelid and took on all the changes and new direction with complete conviction and drive. Working seamlessly with our in-house training team they delivered the perfect plan and solution for our business, on schedule and more importantly on budget. Not only were they instrumental in the design and delivery of our initial roll out but they have left us with a programme that we totally own and are able to operate completely under our own steam. Any future projects where I need any form of support, they will be my first and only call.
Head of Customer Service
As part of an executive development programme, I have participated in a number of workshops and personal coaching sessions with Mark. These sessions have given me the support and encouragement to turn my beliefs and aspirations into a successful business plan. Mark's coaching skills (and patience) have led me to be more aware of the impact I have on others and enabled me to have more self-regulation, while giving me the confidence to challenge others. This combination has bought our team closer, improved communication and enabled us to improve our overall business performance. I would like to thank Mark for the support and the success this has provided.
Operations Director – Rail Depots
David is a highly skilled and natural coach - engaging and challenging in a way that really moves your thinking forward. He has the knack of getting to the crux of issues quickly, stretching your outlook and removing limiting beliefs. David has been instrumental in helping me to bring my future vision forward by five years and as such has made a major positive impact on my life. I would highly recommend David as a coach - and he's really fun to work with!
Our Head of Therapy Services made a comment to me that this was the best facilitated event she has attended in all her years. She retires next year!
Business Development Manager
Our team at Virgin Media had an outstanding 2013, delivering over and above business expectations. Lance and Craig worked very closely with our people to help drive measurable improvements in communication, engagement and customer experience. These improvements were central to our fantastic achievements and I’d like to thank both Lance and Craig for their hard work and professionalism. They made it fun too!
Head of Complaints
I ran an event last week and had to present to about 50 stakeholders and I felt so much more confident after attending your course. I even had feedback from colleagues who didn't know I had been on the training saying I looked so confident when presenting. I have also volunteered to present at our next internal conference.
Lance was great to work with, having a clear vision of what would work well and spending time to understand our business, so the messages behind the training were fully in keeping with our brand and values. There was a clear plan throughout the design and development of the training, and regular contact to keep us up-to-date with progress. They worked quickly, delivering quality support materials and advice on how to follow through with our training. The end result was an imaginative and interactive session with a balanced mix of theory and practice. An effective use of activities gave rise to ‘eureka moments’ as people realised they’d just learned something really useful that works!
Customer Experience Trainer
We interviewed a lot of different providers when we were searching for someone to partner with us to develop our bespoke performance and learning framework. Rambutan were the only people that we felt really took the time to get to know us which is so important to a unique and creative organisation like ours. Working with David on this project has been fantastic. He has kept us focused, motivated and energised and ensured we didn’t lose momentum (or faith). He has had the imagination and flexibility (and patience) to adapt the programme to keep up with what has sometimes felt like an ever changing landscape of demands. In particular he has had the vision and determination to take what was once only an idea in my head and a few scratches on a piece of paper and turn it into a piece of work that now has the full backing of our Board of Trustees and is seen as the most transformational thing we have undertaken for our staff in decades.
I have partnered with Rambutan for a number of years now; at the Royal Automobile Club, David has gained the respect and trust of the whole senior management team very quickly; this has enabled him to provide tailored solutions that have seen positive and objectively measured improvements in collaborative working, trust and other important measures of team working; he has worked with us to develop a bespoke and highly effective 360 feedback process based on our leadership behaviours. The whole process has been stress free for us and has operated seamlessly. The result has been reports that are insightful, succinct and that we can actually use to help our development. The combination of these reports and David's skilful coaching style has made the feedback process challenging but very positive for all involved and will lead to real results. Simply put, I have worked with many consultants and Rambutan is one of very few organisations who actually deliver beyond expectation.
Life within Siemens can be complicated, making some sense out of multiple stakeholder opinions and positions is very difficult. Generating the ‘future state vision’ is Rambutan’s forte; their simple but effective approach, professionalism and high standard allowed us with them, to design a route map to our end goal. The feedback from my team has been very positive. Rambutan were so good at collating and making sense out of the various positions that they are now firmly with us as business partners.
Head of Projects & Team
Just wanted to say a big thanks for yesterday! I was really pleased with how the day went and where we got to. Thank you for keeping us on track, keeping the team engaged and for the expert facilitation!
Head of Partnerships
Just wanted to say a huge thank you for your time, patience and knowledge (and tea and biscuits!) over the past 18 months. I can genuinely say that it has been a life changing experience and something that will stay with me forever. Also thanks to the rest of the team at the office who have been incredibly kind and welcoming each time I have visited. Wishing you all the very best for the future and I hope that we will be in touch for many years to come.
Commercial Manager, Volker Rail
We’d been getting a high level of repeat letters because we hadn’t been dealing effectively with the customers’ complaints first time. I was given the goal of getting our customer satisfaction up and these repeat letters down. Having spent time with the Rambutan bunch, my team did just this - from the very first month since the workshop they went down into single figures and have stayed there!
Head of Service Quality
Just wanted to thank you for the brilliant training course on Impact & Influence. I feel like I've learnt so much and can already feel a difference. I really enjoyed the course and hope we have Rambutan back for more training courses in the future!
As one of the UK’s leading health cash plan providers, Medicash places its 175,000 customers at the centre of everything it does. In 2013 Medicash was awarded the top Investor in Customers Award of Exceptional, but we never rest on our laurels and believe that we can always find new ways to do things better. As a result Rambutan were asked to develop and deliver bespoke training package for our customers service teams in the Spring of 2015. Craig from Rambutan worked very closely with us to understand how we worked, our culture and our customers. Craig tailored the training to suit our needs, concentrating on how best to develop our skills further. He did a fantastic job. The sessions for the whole team were thought provoking and fun. Craig’s training sessions were very popular and other non-customer service employees joined in as well. Rambutan were flexible, full of new ideas and so easy to do business with. The most important thing is Craig listened and I would thoroughly recommend Rambutan to other organisations.
Head of Customer Operations
I’m really delighted by how thoroughly you have been able to address the brief that we gave you David. My colleagues confirmed my view that you did a really great job, both in terms of the content of the sessions and the way you ran them. You did a very thorough job in preparation for the event which really enabled you to get “under the skin” of the brief. I’m suggesting that others running similar events might wish to consider using your services.
Group Technical Assurance and Quality Director
Thanks again for yesterday - it was a great session and I and the team got a lot out of it. I've had some great feedback, with a couple of people saying it was the best training that they'd ever had.
Director of Corporate Affairs
Since the course, the letter writing is going really well for me. We’re all very supportive of each other so this has brought us together as a team, and really enhanced the quality of our work. It is feeling good! The customers I have written to have not had reason to come back to date so that is very good too. Thank you for spending time with us Rambutan; it really has been beneficial.
Greater Anglia Customer Relations team
I really enjoy working with Lucy but be warned; as a coach, she makes you really work hard! Lucy has a wonderfully insightful and challenging approach that enables you to be clear about your objectives and outcomes, building on you understanding your unique skills.
Director and Charity Adviser on Governance and Strategic Financial Management
The Rambutan team are refreshing and fun to work with, they take time to understand the business context and deliver something fit for purpose. If you want a partner to help you drive significant organisation change in an engaging and collaborative way, I wouldn’t hesitate in recommending Rambutan.
Human Resources Development Manager
Angel had a real sense of what we were trying to achieve but could not work out how to get there. Rambutan came in and LISTENED, they checked what we were after and took us with them as they designed a route path to our end goal. The feedback from the Angels has been amazing, the Front Foot events touched everyone, Rambutan were so close, had such a good understanding of the business that they became one of the team.
Craig has provided me with coaching support for the last 18 months. In that time he has helped me to clarify the direction in which I want to take my professional life, whilst providing a comfortable environment in which to explore new ideas and challenging any preconceptions that I had. He has employed a number of creative and dynamic methods to stimulate my thinking and to reinforce the fact that I am accountable for making change happen. I want to thank Craig for the support he has given me, which should allow me to grow and evolve my career.
Former Senior Business Unit Accountant, VolkerLaser, VolkerHighways and CVU