Do all your customers feel they receive a personalised service? Do you want them to?
At Rambutan we believe that great service is a tailored, responsive and natural experience for the customer with the whole organisation aligned with delivering just that.
Our world-class, intuitive customer service programmes will help you to create a level of service that is the perfect balance between consistency and personalisation.
Whilst the results of all our programmes are predictable (…as in brilliant; with evidence-based measurement to prove the pudding!), the bespoke way that we work means that they are all totally different. They are all individually designed from scratch for each client assignment. The only thing you’ll notice is the same for every project is the guaranteed results they deliver.
Typical projects have included:
• using customer insight to define service propositions
• frontline service training
• aligning and embedding processes and procedures
• team leader development