Listening – a building block for culture and strategy by Craig The challenge The University of Nottingham finance department wanted to understand how Covid and being in lockdown had impacted both the home and work lives of their frontline colleagues, managers and leaders. They wanted to incorporate the learnings from this feedback into their evolving…
Developing leaders to become the best coaches by Craig The challenge Intertek is a global Total Quality Assurance provider offering assurance, testing, inspection and certification services around the world. Intertek has technically gifted and brilliant leaders who are experts in their field. Aligning to their business strategy, Intertek wanted to support their leaders and managers…
by Mark The challenge Employee engagement survey data for Hyundai Capital UK highlighted an opportunity to improve the understanding of, and connection with, the company’s vision, mission, strategy and overall direction. Survey questions related to these elements had quite a significant impact on overall employee engagement. The solution We supported the senior management team (SMT)…
Making A2Dominion’s HR fit for the future by David and Jami-Lei The challenge A2Dominion is a residential property group with social purpose at the heart of everything they do. Their vision to improve people’s lives with the help of their services makes people feel good about working there. With the business introducing the new ‘Fit…
Communicating organisational structure change at Golder by Lucy The challenge Golder had identified something that we hear a lot about in the organisations we work with. People who excelled at their jobs had been promoted to be managers. Lots of Golder people were very good at their roles… so they had lots of managers. However,…
Keeping the Transport for London HR conference fresh and engaging by Lance The challenge After a series of six-monthly Human Resource (HR) conferences at Transport for London (TfL), Tricia Riley, the HR Director, set herself a new challenge. Being a master of continuous improvement and buoyed by the success of all the previous events, she…
Dramatically improving the customer experience at Orange by David The challenge Orange wanted: • their agents to be able to think, speak and write ‘Orange’. This meant that when helping a customer, they always reflected the Orange tone of voice and that brought the brand to life • something that helped their agents think for…
Playing to strengths to make things better for the customer by Lance The challenge When Paul Painton took on the role of Head of Complaints at Virgin Media, he set himself the objective of improving the Net Promoter Score (NPS) for the department. As the NPS figures had been ‘heading south’ for some time, he…
Communicating and engaging with the Greater Anglia workforce by Sarah The challenge Abellio was awarded the franchise to run trains in the Anglia region and they had just over three months to get everything ready for action. It’s fair to say that this time (known as the ‘mobilisation’ period) in a new rail franchise is…
At Rambutan we feel passionate about coaching.. by Craig …but this client story isn’t about us. We wanted to share what it was like to experience coaching first-hand, just in case you were thinking about giving it a go. So, Craig grabbed five minutes with two of our clients and quizzed them on their time…
Developing, designing and delivering ‘The BJ Way’ by David The challenge When we first met Janet Orgill, Learning and Development Manager at Browne Jacobson, she told us about the learning and development plan the firm had been working on for some time. The team had identified that technical training at the legal firm was well…
Rambutan steps up to help Abellio win the Greater Anglia rail franchise by Sarah The challenge Imagine this: you want to bid for a rail franchise and you need to write a 600-page document for the Department for Transport (DfT) which meets the specification exactly and sells your business as the one to bring improvements…
Engaging every Angel Trains employee in a common view of the future business by Sarah The challenge Angel Trains is the UK’s leading train leasing company (these companies are known in the trade as ROSCOs), employing just over 100 people in London and Derby. With all the uncertainty in the rail industry following various reports…
Developing an HR team to support a changing business by Sarah The challenge London Underground’s (LU) vision is to deliver a world-class Tube for a world-class city. It’s in the midst of a period of massive investment to deliver a 30% increase in capacity while causing minimal inconvenience to its millions of customers. The Commissioner…
Merging two communication teams with a ‘pure’ teambuilding event nobody would expect! by Sarah The challenge What our client Vanessa, Senior Internal Communications Manager at E.ON, wanted was, on the face of it, very straightforward – a one-day event that was solely spent helping two teams get to know each other better, to achieve something…
Increasing sales at Cruise and Maritime Voyages by Lance The challenge Cruise and Maritime Voyages (CMV) had a problem. They were so successful they decided to double the size of their fleet, which increased the number of sailings.So what was the problem, I hear you ask? Well they now had three times the number of…
Developing people with the VolkerWessels UK Leadership Development Programme by Craig The challenge VolkerWessels UK is a leading multi-disciplinary contractor, delivering innovative engineering solutions across the civil engineering and construction sectors. Its long and successful heritage is built on delivering quality bespoke projects in challenging environments and is underpinned by the continuous development of its…
Using feedback and coaching to get back on track by Mark and David The challenge The Transport for London (TfL) HR team looks after a huge workforce of some 29,000 employees who in turn help deliver over a billion passenger journeys each year. The HR Leadership Team (HRLT) has a huge remit covering employee relations,…
Engaging employees to deliver an unrivalled customer experience by Craig The challenge Although Chiltern Railways provided high quality customer service they had an ambitious and industry-leading vision to be recognised for delivering stunning customer service that had never been seen before in the rail sector. They knew that focusing on their culture was the key…
Now showing at Theatre Royal Plymouth – Positive Performance by Lucy and David The challenge Employee survey data suggested that there was an opportunity to improve the performance of Theatre Royal Plymouth (TRP)’s people by developing the skills of their managers. The survey identified there was inconsistency in employee experiences, which led their HR Manager,…
