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Learnings from lockdown

Listening – a building block for culture and strategy by Craig The challenge The University of Nottingham finance department wanted to understand how Covid and being in lockdown had impacted both the home and work lives of their frontline colleagues, managers and leaders. They wanted to incorporate the learnings from this feedback into their evolving…

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Embedding a coaching culture

Developing leaders to become the best coaches by Craig The challenge Intertek is a global Total Quality Assurance provider offering assurance, testing, inspection and certification services around the world. Intertek has technically gifted and brilliant leaders who are experts in their field. Aligning to their business strategy, Intertek wanted to support their leaders and managers…

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Driving engagement through a compelling story

by Mark The challenge Employee engagement survey data for Hyundai Capital UK highlighted an opportunity to improve the understanding of, and connection with, the company’s vision, mission, strategy and overall direction. Survey questions related to these elements had quite a significant impact on overall employee engagement. The solution We supported the senior management team (SMT)…

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Building ‘one HR’

Making A2Dominion’s HR fit for the future by David and Jami-Lei The challenge A2Dominion is a residential property group with social purpose at the heart of everything they do. Their vision to improve people’s lives with the help of their services makes people feel good about working there. With the business introducing the new ‘Fit…

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What’s my role?

Communicating organisational structure change at Golder  by Lucy The challenge Golder had identified something that we hear a lot about in the organisations we work with. People who excelled at their jobs had been promoted to be managers. Lots of Golder people were very good at their roles… so they had lots of managers. However,…

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A conference with a difference

Keeping the Transport for London HR conference fresh and engaging by Lance The challenge After a series of six-monthly Human Resource (HR) conferences at Transport for London (TfL), Tricia Riley, the HR Director, set herself a new challenge. Being a master of continuous improvement and buoyed by the success of all the previous events, she…

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Pincer movement wins the bid

Rambutan steps up to help Abellio win the Greater Anglia rail franchise by Sarah The challenge Imagine this: you want to bid for a rail franchise and you need to write a 600-page document for the Department for Transport (DfT) which meets the specification exactly and sells your business as the one to bring improvements…

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World-class HR

Developing an HR team to support a changing business by Sarah The challenge London Underground’s (LU) vision is to deliver a world-class Tube for a world-class city. It’s in the midst of a period of massive investment to deliver a 30% increase in capacity while causing minimal inconvenience to its millions of customers. The Commissioner…

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Teambuilding extraordinaire!

Merging two communication teams with a ‘pure’ teambuilding event nobody would expect! by Sarah The challenge What our client Vanessa, Senior Internal Communications Manager at E.ON, wanted was, on the face of it, very straightforward – a one-day event that was solely spent helping two teams get to know each other better, to achieve something…

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Engineering a change with leaders at VolkerWessels UK

Developing people with the VolkerWessels UK Leadership Development Programme by Craig The challenge VolkerWessels UK is a leading multi-disciplinary contractor, delivering innovative engineering solutions across the civil engineering and construction sectors. Its long and successful heritage is built on delivering quality bespoke projects in challenging environments and is underpinned by the continuous development of its…

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Transport for London
Building a high-performing team

Using feedback and coaching to get back on track by Mark and David The challenge The Transport for London (TfL) HR team looks after a huge workforce of some 29,000 employees who in turn help deliver over a billion passenger journeys each year. The HR Leadership Team (HRLT) has a huge remit covering employee relations,…

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Improving effectiveness at The Royal Automobile Club

Driving leadership change by Lance The challenge The Royal Automobile Club has an ambitious 10-year strategy to sustain the Club’s prominence as one of the foremost private members’ clubs in the world. Part of this strategy is to improve the effectiveness of the Club Management Committee (CMC) and Executive Team (ET). The CMC and ET…

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Virgin Media

Virgin Media Complaints Department saw their Net Promoter Score (NPS) and staff engagement scores improve massively after we invited employees to shape the future of the department and helped managers to find time to develop their people.

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