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Learnings from lockdown

Listening – a building block for culture and strategy by Craig The challenge The University of Nottingham finance department wanted to understand how Covid and being in lockdown had impacted both the home and work lives of their frontline colleagues, managers and leaders. They wanted to incorporate the learnings from this feedback into their evolving…

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Driving engagement through a compelling story

by Mark The challenge Employee engagement survey data for Hyundai Capital UK highlighted an opportunity to improve the understanding of, and connection with, the company’s vision, mission, strategy and overall direction. Survey questions related to these elements had quite a significant impact on overall employee engagement. The solution We supported the senior management team (SMT)…

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Building ‘one HR’

Making A2Dominion’s HR fit for the future by David and Jami-Lei The challenge A2Dominion is a residential property group with social purpose at the heart of everything they do. Their vision to improve people’s lives with the help of their services makes people feel good about working there. With the business introducing the new ‘Fit…

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What’s my role?

Communicating organisational structure change at Golder  by Lucy The challenge Golder had identified something that we hear a lot about in the organisations we work with. People who excelled at their jobs had been promoted to be managers. Lots of Golder people were very good at their roles… so they had lots of managers. However,…

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Let’s get engaged!

Communicating and engaging with the Greater Anglia workforce by Sarah The challenge Abellio was awarded the franchise to run trains in the Anglia region and they had just over three months to get everything ready for action. It’s fair to say that this time (known as the ‘mobilisation’ period) in a new rail franchise is…

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Learning, less ordinary

Developing, designing and delivering ‘The BJ Way’ by David The challenge When we first met Janet Orgill, Learning and Development Manager at Browne Jacobson, she told us about the learning and development plan the firm had been working on for some time. The team had identified that technical training at the legal firm was well…

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Pincer movement wins the bid

Rambutan steps up to help Abellio win the Greater Anglia rail franchise by Sarah The challenge Imagine this: you want to bid for a rail franchise and you need to write a 600-page document for the Department for Transport (DfT) which meets the specification exactly and sells your business as the one to bring improvements…

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Compete by being on the front foot

Engaging every Angel Trains employee in a common view of the future business by Sarah The challenge Angel Trains is the UK’s leading train leasing company (these companies are known in the trade as ROSCOs), employing just over 100 people in London and Derby. With all the uncertainty in the rail industry following various reports…

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Another engaging performance

Now showing at Theatre Royal Plymouth – Positive Performance by Lucy and David The challenge Employee survey data suggested that there was an opportunity to improve the performance of Theatre Royal Plymouth (TRP)’s people by developing the skills of their managers. The survey identified there was inconsistency in employee experiences, which led their HR Manager,…

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Virgin Media

Virgin Media Complaints Department saw their Net Promoter Score (NPS) and staff engagement scores improve massively after we invited employees to shape the future of the department and helped managers to find time to develop their people.

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