Delivering stunning customer service by asking the right questions

Kat was remembering how she’d once bought a coat she’d seen in a magazine…from the comfort of her own home. It wasn’t done online, or over the telephone with a credit card, or even by pressing the red button on her TV remote! It came about through a commitment to stunning customer service, with a simple question, and a little bit of serendipity.

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Five lessons from five years

As Rambutan celebrates a big milestone, David’s put his reflecting hat on to share his Rambu-learnings five years since starting a business.

From a standing start, in the middle of a recession, we have established a business with an amazing team, an unbelievable list of clients and an unmatchable level of quality; both in what we deliver externally and how we operate internally.

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