Engaging with technology is all about attitude, not age  

Sue recently read an article reporting how young people and millennials are embracing technology much faster than older people. I find this a tad disappointing as I’m very happy with technology and use multiple IT channels numerous times every day. Why should my age (50 in case you’re wondering!) be a perceived blocker? My positive…

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60 seconds with Mark on his ESCI Accreditation achievement

At Rambutan, we’re immensely proud and delighted that Mark recently achieved his Emotional and Social Competency Inventory (ESCI) accreditation. We managed to grab a quick chat with Mark about what this means.   Q: So what’s ESCI when it’s at home then, Mark? It’s a well-renowned 360° assessment tool that’s linked to emotional intelligence. As an…

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Delivering stunning customer service by asking the right questions

Kat was remembering how she’d once bought a coat she’d seen in a magazine…from the comfort of her own home. It wasn’t done online, or over the telephone with a credit card, or even by pressing the red button on her TV remote! It came about through a commitment to stunning customer service, with a simple question, and a little bit of serendipity.

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