Whilst running a leadership conference for a client recently, Sarah was struck by a conversation about how much time in business is spent looking backwards at past performance versus looking ahead at what’s on the horizon…Details
It’s refreshment time… the latest issue of the juice, Rambutan’s newsletter is out now! As always, it’s packed with inspiration, top tips and advice. If you’re not familiar with our newsletter then now’s a great time to sign up and see what it’s all about.Details
Does the support we provide to people really help? A recent article written by tennis legend John McEnroe got Lance thinking about whether Wimbledon ‘people power’ can help Andy Murray… and the rest of us.Details
As Rambutan celebrates a big milestone, David’s put his reflecting hat on to share his Rambu-learnings five years since starting a business.
From a standing start, in the middle of a recession, we have established a business with an amazing team, an unbelievable list of clients and an unmatchable level of quality; both in what we deliver externally and how we operate internally.Details
Kat was remembering how she’d once bought a coat she’d seen in a magazine…from the comfort of her own home. It wasn’t done online, or over the telephone with a credit card, or even by pressing the red button on her TV remote! It came about through a commitment to stunning customer service, with a simple question, and a little bit of serendipity.Details
Have you heard that if you smile when you’re feeling blue, you’ll automatically feel a bit more cheerful? Have you ever tried to keep that up for eight hours? Lucy and Nicki have been discussing the merits (or otherwise) of asking customer service staff to deliver service with a smile.Details