There’s no question that in years to come, we’ll look back on 2020 and reflect on what will almost certainly be described by historians as a ‘once-in-a-lifetime’ experience.
It’s a year perhaps best defined by the annual event of the Oxford English Dictionary announcing their ‘word of the year’. For the first time ever, they’ve chosen not to name a ‘word of the year’, but to describe 2020 as ‘a year which cannot be neatly accommodated in one single word’.
Here at Rambutan, we weren’t immune to the effects of multiple lockdowns and the widespread economic and social impacts of the pandemic. It stands to reason that if our clients suffered and struggled to trade, then so did we. Like many of our clients, we had some difficult commercial choices to make and some of the bunch were furloughed for several months, leaving others to ‘lead the Rambutan ship’ through unchartered and at times, very choppy waters.
Early on in the year, the team agreed on a set of guiding principles for how we’d work together and manage our business. These included:
• we’ll come out of this having done the best we can for each other
• we’ll be even more caring in how we behave
• we’ll have open communication and give each other as much notice as possible on decisions and their implications
• we’ll stay ahead of the game by being agile in how we think and what we offer
These principles were at the core of our thinking in both how we looked after each other and how we worked with our clients. In this article, I’ll focus on three brilliant things we did that were driven by our principles, which, hopefully, prove that 2020 wasn’t all bad!