With support from Rambutan we wanted to bring to life, true cultural change with our Civility Saves Live programme. Rambutan has been instrumental in developing and delivering online and face-to face sessions on Civility Saves Lives interventions for clinicians, managers and all other staff. These interventions have truly affected a change in behaviour among our people, who now fully recognise their role in improving civility and culture at The Trust and how this can, and has, positively impacted patient outcomes.