Lance was great to work with, having a clear vision of what would work well and spending time to understand our business, so the messages behind the training were fully in keeping with our brand and values. There was a clear plan throughout the design and development of the training, and regular contact to keep us up-to-date with progress. They worked quickly, delivering quality support materials and advice on how to follow through with our training. The end result was an imaginative and interactive session with a balanced mix of theory and practice. An effective use of activities gave rise to ‘eureka moments’ as people realised they’d just learned something really useful that works!