Why tone of voice matters but often fails

Lucy was reading some terms and conditions recently (well she started to; she didn’t get to the bottom because they were far too boring) and it occurred to her that they didn’t reflect the organisation they belonged to. I know that businesses need to include the ‘small-print’ somewhere, but I’ve heard that the most common…

How do you stack up as a ‘learning organisation’?

Gemma wonders whether the focus on Learning and Development (L&D) has faded into the background now that Learning at Work Week (18-24 May 2015) has been and gone for another year, or whether your organisation has embraced L&D as an essential ingredient of success. Learning at Work Week is an annual event which aims to…