No-nonsense coaching

In our continuing interview series with Craig, we’re chatting today about his passion for one-to-one coaching. Q. In a nutshell what is one-to-one coaching? This is where one person dedicates themselves to helping the other person find their own answers by asking beautifully crafted and thought-provoking questions and listening until their ears hurt. Craig’s recent…

Why tone of voice matters but often fails

Lucy was reading some terms and conditions recently (well she started to; she didn’t get to the bottom because they were far too boring) and it occurred to her that they didn’t reflect the organisation they belonged to. I know that businesses need to include the ‘small-print’ somewhere, but I’ve heard that the most common…