60 seconds with Mark on his ESCI Accreditation achievement

At Rambutan, we’re immensely proud and delighted that Mark recently achieved his Emotional and Social Competency Inventory (ESCI) accreditation. We managed to grab a quick chat with Mark about what this means.   Q: So what’s ESCI when it’s at home then, Mark? It’s a well-renowned 360° assessment tool that’s linked to emotional intelligence. As an…

We could be heroes

The sight of GB athlete Alistair Brownlee helping his brother across the finish line at the recent World Triathlon Championships in Mexico attracted worldwide attention as the action of a hero, giving up the chance of glory to help his brother. A truly inspirational moment which got Mark thinking about how often we see and…

In safe hands with Northgate

We’re chuffed to bits that Northgate Vehicle Hire, the UK’s largest light commercial vehicle hire company, is celebrating after being named a winner in the Royal Society for the Prevention of Accidents (RoSPA) Occupational Health and Safety Awards 2015. We’ve been working with Northgate since October 2013 and have witnessed first-hand the leadership team’s determination…

Delivering stunning customer service by asking the right questions

Kat was remembering how she’d once bought a coat she’d seen in a magazine…from the comfort of her own home. It wasn’t done online, or over the telephone with a credit card, or even by pressing the red button on her TV remote! It came about through a commitment to stunning customer service, with a simple question, and a little bit of serendipity.