Stunning customer service

Kat chats about how she bought a coat she’d seen in a magazine from the comfort of her own home; and no, it wasn’t online, over the telephone with a credit card or contactless via her mobile! It came about through a commitment to stunning customer service, with a simple question and a little bit…

Keeping it simple can be the best way

Craig was recently ‘chewing the fat’ on why it’s the easy, straightforward and simple stuff we sometimes forget and ignore. When I think about a lot of things in life, it’s very easy to over-engineer, over-complicate or add complexity to what should be a straightforward approach… just like this sentence! At Rambutan being straightforward is…

The obstacles in our path

Gemma absolutely loves the power of stories and their ability to convey messages that would be seen as didactic lecturing if spelt out formally. Stories and parables abound in all of the well-known religions of this world for the very reason that they can impart truth and meaning to their followers. Stories are not limited…

The power of three (x2)

Craig and Sue were busy pondering the art of storytelling and how ‘once upon a time’ can be the start of something very special. Storytelling is a key communication skill, whether at home or at work. Storytelling can help you engage your audience so much better than just listing facts, reading statements or perusing figures.…

Getting your business story straight

It’s now commonplace for organisations to have a vision, mission, values, behaviours and a strategic plan. What’s often missing though is a compelling and authentic strategic narrative which weaves these together into one simple ‘story’ of where the organisation has come from, where it’s going to and how it’s going to get there. Mark has…

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