Craig was recently travelling to London to a meeting and on the way, he met Betty, an elderly lady who needed help.
As I was getting off the train at Kings Cross, hundreds of people were rushing to try and reach the exit, noticing very little other than the phone in front of their faces. However, I noticed a large suitcase falling out of the end carriage. A member of staff for the train company also saw this but walked on by. Me being me, I walked over to check and saw that behind this large suitcase, stood an elderly lady.
Cutting a long story short (“Too late!” you scream), Betty had travelled alone from way up North to London. She was 93 years old and off to meet her daughter. Betty was struggling to get her bag and herself off the train. I carried Betty (yes, picked her up and carried her) off the train as two members of staff walked on by. I then walked arm in arm with Betty to make sure she was OK as people rushed by. Again, a member of staff noticed but didn’t offer to help. After a quick chat, Betty said “I’m sorry I’m holding you up, I called for staff, but they ignored me”. I told Betty I had all the time in the world for her. Eventually we got to the ticket barrier and I escorted Betty to the taxi rank, helped her into a taxi, made sure she was safe, and that the driver knew where she was going.
Betty thanked me for my help, I thanked her for the conversation, and I left for my meeting a few minutes later than anticipated. As I was walking I couldn’t help but think about Betty and hope she would be OK, then a thought crossed my mind…“What if that was my mum?”. The staff saw Betty struggling as did other passengers, but no-one stopped to help.
So, why this blog? This experience got me thinking. How often do we have the chance to help someone in need? What difference could we make to someone’s day if we ‘tuned ourselves in’ to look for the chance to help?